Coping with Quarantine – Staying in control in uncertain times

We are all feeling the strain of the Covid-19 pandemic. From the impact it’s having on our organisations to the emotional impact of isolation and missing friends and family.

Charities and not-for-profits have been particularly badly hit with fundraising and income streams decimated but it’s amazing to see the great resilience shown by so many organisations, as they adapt and pivot to find innovative ways to continue their work and support their vital communities.

It’s not easy staying positive, but in uncertain times like these, focusing on these things you can control can be very rewarding.

Supporting service users

Amidst all the uncertainty, it’s really important that you continue to reach out to your service users and members to reassure them that you are still there for them. Vulnerable, older and people that may already have underlying conditions are feeling scared and vulnerable now, so it’s really important for them to know that your organisation is still there for them.

It may just be by email or by posting relevant, accurate up-to-date content on your website and social media channels so that your service users know you are still here for them.

Staying in touch with supporters and donors

The supporters and donors you had before quarantine have not gone away so it’s really important that you let them know that your services still need their support; and the ways in which they can continue to do this.

Everyone is experiencing disruption, but that doesn’t mean that your fundraising should stop, you need to be creative about the approach and the campaigns you develop to ensure the pathways to engagement remain open.

It’s true that your supporters can’t physically attend fundraising events and some donors may themselves be experiencing financial difficulty but it’s important that you think of new ways to fundraise and that your organisation has the tools to engage with your supporters online.

Staying in touch with your team

How can you keep your team motivated as a manager or stay connected as a team member when everyone has scattered? You may have had to make the really difficult decision to let some of your staff go, but hopefully this will only be a temporary situation.

It is really difficult to maintain momentum, but using platforms like Zoom, Google Meets or Gotomeeting can help, not only with keeping workflow moving but also with maintaining structure and meaningful contact with your team.

Make sure you make the most of the social opportunities offered by these platforms, by taking the time to share personal stories and finding out about the joys as well as the challenges of working from home!

Planning for the future

When activity has slowed or changed in a way you had never predicted, it’s a great opportunity to ‘Go back to basics’ and start evaluating what resources you do have and what resources you might need to pull through.

Start by considering what you can do better, what areas need improvement.

  • Are there changes you can make to internal processes to make them more efficient?
  • Are there better ways you can engage with supporters or the general public?
  • Have you access to the technology and tools you need to fundraise online or run digital campaigns?
  • What is your supporter/ donor, service user data like? Does it need work?
  • Have you compliance issues that you need to resolve?
  • What are your organisation’s most stable revenue sources?
  • Do you need to start planning for a more secure, recurring revenue model?

Staying calm & being positive

Easier said than done! BUT it is true to say that having a more positive outlook and ‘putting on a brave face’ can have a positive effect on those around you.

Resilience is about how you act, respond and recover from what happens to you. The ability to adapt and move forward from adversity requires a unique combination of behaviors, thoughts, and actions, all of which can be learned.

While things may seem scary and uncertain right now, this won’t last forever and we will emerge from the crisis.

Feeling in control and staying focused at this time will help you bounce back to normal (the new normal !) sooner.

Remember, we at CHAMP CLOUD are here for you, so if there is anything that we can do to help or support your during this time, please get in touch @ info@champcloud.com

Champ CRM and Facebook for fundraising

Setting up for Fundraising on Facebook

Fundraisers on Facebook have now past the €1.8 billion mark worldwide for non-profit and personal causes as reported in the article below.
(link to the full story below). T

It said that over half the money raised is donated through Facebook’s birthday tool.

Figures released by the company in September show that more than 45 million people worldwide have donated to, or created, a fundraiser on Facebook since the launch of the initiative in 2015 – double the amount reported in November last year.

Facebook said the data highlights a growing trend for philanthropic gift-giving, as people take to social media to help raise awareness and make an impact in their communities.

It noted that the Irish Cancer Society has raised €1.3m in funds since it launched on the platform in 2018. Other successful charity fundraisers include the likes of Pieta House.  
 
Gareth Lambe, head of Facebook Ireland, said it is incredible to see the community mobilise around the causes they care about and raise millions for important charities in Ireland. 

“Birthday donations now sit at the very heart of that activity and it’s heartening to see a growing trend for celebrating in a more meaningful way,” Mr Lambe said.

https://www.rte.ie/news/business/2019/0919/1076842-facebook-birthday-tool/

Below is a link to Facebooks guide to getting started with FB Fundraising

https://www.facebook.com/help/475339496162570?helpref=uf_permalink

To find out how CHAMP CLOUD can help with your digital fundraising, integrations and automation, contact edel@champcloud.com.

GDPR – What’s next?

The General Data Protection Regulation (GDPR) came into effect in May 2018, bringing with it a lot of uncertainty for organisations. Businesses from all sectors struggled to get all their ducks in a row before the May 18th. deadline. Now almost two years on, how is complying with this regulation affecting charities and not-for-profits?

In the charity and not-for-profit sector, a lot of organisations invested significant time revising privacy and data security policies and putting new improved procedures in place, but when the the deadline passed, the dust settled and GDPR slipped out of focus.

It will soon be two years since the introduction of GDPR and we are just beginning to see the impact the regulations have had and the impact of compliance breaches. In Ireland, in the first full year (2019) the regulation has been in place, the DPC (Data Protection Commission) handled over 7,000 complaints, 76% of which were categorized in five main headings: Access Requests,  Disclosure, Fair Processing, E-marketing complaints, Right to Erasure.

Source: Data Protection Commission, Ireland 2019 Annual Report

The marked increase in the numbers of complaints generated year on year in the last five year period 2014-2019, signifies the increasing awareness of data subjects and the general public of their data protection entitlements under GDPR. This means organisations must continue to ensure compliance with GDPR, making data protection an operational priority that is here to stay. The effort and resources required to maintain compliance must not be underestimated.

Source: Data Protection Commission, Ireland Annual Report 2019

While most charities and not-for-profits got there in the end in 2018, it was a struggle. One of the areas that many organisations are finding a burden is in the area of access requests. Data from the Irish DPA shows Access Requests as the top category (29%) of complaints. Under the regulation, organisations only have one month to deliver their information to data subjects upon request. Failing this will result in not only fines but mistrust from those who support the organisation.

Charities and not-for-profits who’s data resides in different systems, databases or lists – find compiling this information laborious and time consuming and there is also the risk that data may be overlooked or omitted and may result in non-compliance with the data subject request.

These organisations need to consider their new business processes surrounding the individual access rights and should anticipate more enquiries of this nature. Handling and processing these enquiries comprehensively and efficiently and within the required timeframe, means considering where your data resides – is it spread across several different systems and department or is it centralised ?

Handling access requests is certainly not the only issue with multiple data sources or silos, data duplication becomes a major bug bearer and can hamper fundraising campaigns or membership recruitment drives. Keeping communication preferences up to date becomes labour intensive and and organisations constantly worry about the risk of sending out duplicate emails/ letters and may send to a donor or supporter who has requested to be removed from your mailing list.

Your concerns about data protection are at the very heart of what we do at CHAMP CLOUD. CHAMP is a centralised repository for your data and has a range of features and tools that make the job of complying with GDPR so much easier. to help your charity or not-for-profit to get and stay compliant with GDPR.

To find out more about how we can help you on your GDPR compliance journey? Download our guide or get in touch directly with us today by emailing info@champcloud.com

https://champcloud.com/wp-content/uploads/2018/05/CHAMP-GDPR-2018.pdf

CHAMP CLOUD & GDPR - Are you ready?

CHAMP CLOUD NATIONAL ENTERPRISE AWARD FINALIST FOR 2019

CHAMP CLOUD are delighted to have been selected as this year’s winner of the Sligo Enterprise Award for 2019 and will now represent Local Enterprise Office Sligo at the 21st National Enterprise Awards on Wednesday 29th May in the Mansion House in Dublin.

Champ Cloud Ltd. are based in the Innovation Centre in I.T. Sligo and have developed a cloud-based fundraising and relationship management software solution for the Charity and ‘Not for Profit’ sector. They have ambitious plans to add to their national customer base by targeting the international Charity and ‘Not for Profit’ sector.

National Enterprise Awards judging is taking place in April and May and Champ Cloud will be competing against 30 other finalists from every local authority area for a share of the €40,000 prize fund. The Mansion House in Dublin is the venue for awards ceremony in May and categories this year include ‘Best Export Business,’ ‘Best Start Up Business’ and ‘Innovation,’ in addition to eight regional awards.

Speaking during a presentation ceremony, John Reilly, Head of Enterprise with Local Enterprise Office Sligo said:

“Champ Cloud has already become a success story and the judges were particularly impressed by their bespoke software solution targeting the fundraising and not for profit sector. The National Enterprise Awards are a great barometer for what the Local Enterprise Offices are doing and every year the standard is getting better and better and we are delighted to have Champ Cloud representing us in Dublin in May.”

Among the special guests at the ceremony were the Mayor of Sligo Municipal District, Councillor Rosaleen O’Grady, who said:

“I am delighted to see Champ Cloud secure this award, becoming another example of Sligo’s growing reputation as a software development centre. I would like to wish Champ Cloud Ltd. every success at the National Enterprise Awards Final next month.”

GDPR – What’s Next?

GDPR - What’s next?

2018 was surely the year of GDPR. General Data Protection Regulations came into effect in May of last year and brought with it a lot of uncertainty for organisations. Businesses from all sectors struggled to get all their ducks in a row before the May deadline, but everyone got there in the end!

CHAMP GDPR Subject Access Requests
  • However, problem now lies in uniformity. While most companies got there in the end, it was a struggle, and many are now finding that their problem is being able to comply completely with people being entitled to ask for whatever information they may be holding on them. Organisations only have, by law, one month to deliver their information to data subjects upon request. Failing this will result in not only fines but mistrust from those who support the organisation
  • Organisations should be thinking about their new business processes surrounding the individual access rights and anticipating more enquiries, think about how you’re going to handle and triage those enquiries, how you’re going to get the information required to fulfil them, and how you’re going to meet the regulation which is set out there. So, 2019 could be the year when the ways companies comply with GDPR get more uniform across industries, positively affecting customer perspectives.
  • Also, we expect an increase in the number of businesses receiving fines this year. One of the likely reasons for the uneven issuing of GDPR fines across countries previously, as well as the slow associated process, is that those in charge of making legal decisions don’t have legal precedents to guide their actions. However, in 2019, you should expect regulators to become more concise in their interpretations of the law.

Champ can assist with Donor Retention & Data Management Advice, Bespoke & Customisable Solutions and Members Draws and Lottery Consulting. Call today or email info@champcloud.com

OG images for social media FB

Changing Your Social Media, Share Image for WIX websites

This is an extract from: https://support.wix.com/en/article/changing-your-social-share-image Og code champ Choose which thumbnail image to display when sharing your site on Facebook, Twitter or other social networks.
You can set a different social share image for each page of your site, or one image for the whole site.

To change the social share image for an individual page:

  1. Click Menus & Pages on the left side of the Editor.
  2. Click the relevant page.
  3. Click the Show More icon.
  4. Click SEO & Social.
  5. Click the camera icon.
  6. Select an image.
  7. Click Apply.

To change the social share image for your whole site:

  1. Go to Settings in your site’s dashboard.
  2. Click Social on the left.
  3. Click Upload Image.
  4. Select your image.
  5. Click Choose Image.
  6. Go back to the Editor or ADI and publish your site.
Important:
Click here to learn about the recommended image size.

Using encryption and setting a password on your Excel files.

Protecting Excel Files with Encryption and Passwords. So you need to send an Excel file to a colleague or the auditors or to CHAMP support team? Keep data protection in mind and protect that file by adding encryption or a password to it. You should discuss with your IT department or support person and your own internal policies on this, but you may find this article useful: https://support.office.com/en-us/article/protect-an-excel-file-7359d4ae-7213-4ac2-b058-f75e9311b599 Thanks Eithne for sharing with us.. 🙂

Napping in the work place.

The world’s first chair designed for napping in the work place.

We do look after ourselves here at CHAMP HQ

The zero gravity position, specially composed sleep music, gentle wake sequence of programmed lights and vibrations…

All features of the EnergyPod are designed to help you relax.

WE WANT ONE… I think we will start a Crowd Funding Campaign.  The only cost between  $8,000 and $13,000 Like it? Read more at http://www.metronaps.com/  

Crowdfunding and your Next Campaign?

Crowdfunding harnesses the power of social networks and the internet to give people the means to raise money and support good causes. In recent years the popularity of crowdfunding in fundraising has grown with increasing prevalence and daily usage of social media platforms across all societal groups from the very young to the very old.

With crowdfunding, you can help a friend or help an entire community. The term ‘Crowdfunding’ refers to the process of raising money with donations from a large number of people. First used by entrepreneurs to attract small-sized investments for start-ups, it’s application now is mostly in fundraising for charitable purposes. In the US, crowdfunding is projected to become a $90 billion dollar industry by 2025. For charities, crowdfunding is generally run through websites tailored to promote specific campaigns, projects, or causes.

There are many different platforms like https://www.idonate.ie/, https://www.justgiving.com. These platforms typically charge a monthly fee and a % charge in the region of 4-5%.

Reach & Messaging

Like any other campaign – the most important thing with your crowdfunding campaign is your reach & messaging. Clear, emotionally engaging messaging that spurs you donor to take action.  As with all good campaigning it’s about telling your story, demonstrating impact, and making donors feel a part of what you do.

Talk to your donors – Understand how they see you…

Knowing your donor is something that a lot of charities believe they do well. We all know Bridie who is our most reliable community fundraiser, volunteer, and our charity lottery member, but do we really ‘know’ her?

Who is she, why does she support us, what if we do that motivates her to passionately support you in what you do? Would this be good to know you might ask? Why do I really need to know? She brings the funds, we manage the receipting and auditing roles we fulfill and we communicate what we are doing to her, so she knows all that is going on.  Great!

But perhaps there are other Bridies out there who you have a less ‘connected’ relationship with? Names you don’t recognize, generous donors and promoter we have not yet gotten to know.

Speaking to at least some of your donors will give you great insight into what motivates them to give and support you, it will help you focus your messaging, perhaps Facebook, newsletters, or other conversations. So try it, you will be surprised and you will learn.

And if sharing this learning with your team, management, or your board, try this simple to use online free tool to visualize what your donors like about what you do.

Here is a word cloud of some things we focus on with CHAMP.

http://www.wordclouds.com/