CHAMP Service User Manager

Bringing it all together – Powerful management tools for organisations to centralise and manage service user data and interactions

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Centralised Service User data for actionable insights

Central repository for service user data with engagement tracking and analytics

Streamlined & automated process flows for secure online referral

Case and task tracking for staff and team members

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Complete Service User Data Tracking

CHAMP’s Service User management system allows for complete tracking of service user data. Centralised recording of contact information, interactions, requests and referrals for services, to help your organisation respond better to service user needs.

Improved Service User Outcomes

CHAMP simplifies task and case management, assigning tasks to individual team members (or consultants), recording actions required, follow-ups and the status of interventions. It facilitates centralised recording of support worker interactions and interventions and logs outcomes and response times.

Real Time Impact Analytics

Tracking engagement with service users ensures your organisation has evidence-based statistics and analytics that demonstrate the impact of your work. This data supports decision making and provides the information and data required for funding submissions and regulators.

Configurable & Customized to meet your needs

CHAMP Service User Management is configurable and can be customised to meet your organisation’s data capture and service user case management needs. Cloud-based, secure data storage with remote access via phone, tablet or laptop connected to the internet. Data remains in the cloud and is not downloaded to device.

Secure Data Storage & Remote Access for your team

Cloud-based, secure data storage with remote access via phone, tablet or laptop connected to the internet. Data remains in the cloud and is not downloaded to device. CHAMP makes the job of complying with GDPR so much easier by providing a range of GDPR features built-in to the software that help reduce the GDPR compliance burden.

Communications & Onward Referrals

With an inbuilt communications module, CHAMP allows you to connect with service users and manage onward referrals to clinicians or other service providers/ agencies with email notifications.

”The CHAMP team spent time with us to learn about our systems. They were extremely patient and supportive while we convinced ourselves, and our Board, that this was the way to go. Once the decision was made the CHAMP team were really proactive in helping us achieve efficiency, compliance and helping us scale and structure our fundraising, donor engagement and online strategies. We have been ably supported through all stages of development and would have no hesitation in recommending CHAMP to others.”

Carol Murray
Head of Non-Clinical Support Services, Milford Care Centre, Limerick

We needed to introduce a CRM system and from the moment we decided to partner with Champ, they made the whole process very easy. Their hands-on support and guidance were second to none. The CHAMP team went above and beyond to find solutions for some of our complex requirements. The system has significantly improved our operating model, with information always readily available, enabling us to produce reports and tailored emails at the click of a button. The post-Go Live support from Champ is exceptional.

I highly recommend both the CHAMP team and the CHAMP product to any organisation.

Jillian Brennan
CEO, Humanist Association of Ireland

Get in touch today to find out more or start with a demo.

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